Movers are Late – What Should You Do

The day of your home move is likely to be incredibly stressful since there will be a lot of things that yet need to be done and organised. Plus, you will probably feel quite worn-out and moody from all the packing you had to do on the day before the move. But that is just the tip of the iceberg. There are so many things that can go wrong during a relocation. One of them is to experience a big delay. Imagine that you have your boxes ready by the door but your movers are running late. What should you do in such a case?

Is this normal?

No, it is not normal for the movers to be late neither for a pickup nor for a delivery. However, this does not mean that the company you have hired is sloppy. The moving pros may have a good reason for the delay. For instance, they may:

  • Be stuck in traffic;
  • Have a flat tire;
  • Be struggling to find your address;
  • Have been involved in a traffic accident;

No matter the cause for the delay, you must not panic… at least not yet.

What to do if movers are late for the pickup?

Furniture on lawnFirst and foremost, you must stay calm. Sure, no one likes delays but if you start to worry from the very beginning of your moving day, you will only put yourself through unnecessary stress. Therefore, waste no time and contact your moving company and demand to know what exactly is happening. Ask them to tell you how big of a delay should you expect. If for some reason, the movers are not capable of coming to your home in the next two hours, you may be better off rescheduling for a different day or to simply book another licensed removal company. There are many movers who offer last-minute home removals in London so that shouldn’t be a problem for you.

If you are not able to reach the office of your moving firm via phone, visit their website. See if they have provided any additional contact information there like emails and other phone numbers and try to contact them using those details. If that does not work out either, you may need to find another team of movers. Hopefully, you have not prepaid for the services which you did not get.

What to do if movers are late for the delivery?

Once again, do your best to get in touch with the company. It may be hard for you to keep your calm not knowing where your possessions are and your worries may be for a good reason. One of the most common scams in the industry is when the “movers” refuse to give you your items back unless you pay a ransom. If you are lucky, this will only be a minor delay caused by a flat tire, for example. But do not rely on your luck when choosing a removals company. Make sure you are dealing with true professionals who are fully insured, responsible and dependable before you hire them to move your possessions.